QUALITY POLICY & OBJECTIVES

The Chief Executive has overall responsibility for setting quality policies and objectives.

Quality Policy

We will only be successful if we exceed our customers' quality expectations. We will do this through continuous improvement, operational excellence and delivering quality services.

In respect of its quality management processes, it is the policy of this Company to:

  • Provide training, advice and support which fulfil all our customer expectations and requirements to the highest standard
  • Achieve recognition as an organisation with a reputation for quality services
  • Implement quality management systems which demonstrate that everybody in the Company has a commitment to the quality of our services
  • Ensure continuing customer satisfaction by the development and improvement of the services that we provide
  • Continue staff development programmes to maximise the potential of the individual in meeting the business needs of the Company
  • Ensure a continued focus by everybody in the Company on customer satisfaction and a satisfactory outcome for all the services offered
  • Adhere strictly in accordance with relevant legislation that apply to the services provided by the Company e.g. Documents E & L of The Building Regulations
  • Adopt and maintain the principles of the quality standard of ISO 9001 - 2000 which is recognised throughout the world
  • Implement policies, procedures, systems, programmes & instructions strictly in accordance with BS EN ISO 17025:2005 as required for UKAS accreditation
  • Ensure that all equipment used in the process of providing its services, is calibrated in accordance with the requirements of UKAS

Quality Objectives

In delivering its policy commitments, the Company will:

  • Provide services, which meet the relevant standards, specifications, regulations, codes of practice and the customer needs and requirements
  • Ensure each member of the Company is responsible for the quality of their own work
  • Ensure all employees are trained and have the experience to carry out their duties in a competent manner
  • Meet where required with customers as partners to discuss quality matters and to use the outcomes of these meetings to improve the quality of our services
  • Communicate with our Suppliers regarding quality issues to assure and improve the quality of products, goods and services, which affect the services, we supply to our customers
  • Ensure prompt action is taken in dealing with customer issues and the results of user surveys

Ros O'Brien

Chief Executive

Revised 08 December 2006